Waiver
Please download and read the Waiver. You will sign a copy of it during pickup.
Cancellation Policy
General cancellations must be made at least 5 days before the scheduled rental to receive a refund or reschedule.
If unsafe weather is expected, such as heavy rain, strong winds, or thunderstorms, you may cancel or reschedule up to the day before your booking without penalty.
Once the rental period has started or the inflatable has been picked up, delivered, or set up, no refunds will be issued, including for changes in weather or unused rental time.
Safety Rules
The renter is responsible for the safe installation, supervision, operation, and removal of the inflatable. These rules must be always followed.
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A responsible adult must supervise the inflatable whenever it is in use.
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Follow the maximum number, age limits stated for each castle.
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Children using the inflatable together should be of similar size and age.
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No adults unless the inflatable is specifically approved for adult use.
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No shoes, jewelry, glasses, sharp objects, food, drinks, gum, pets, or sticky substances.
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No rough play, pushing, wrestling, flips, somersaults, climbing on walls, or jumping onto other users.
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Users must enter and exit through the designated opening only.
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Slides must be used feet-first, one person at a time.
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Anyone with a medical condition that could be affected by bouncing or falling must not use the inflatable.
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No smoking, barbecues, open flames, or heat sources near the inflatable.
Installation
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Install only on level ground.
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Remove rocks, sticks, debris, sharp objects, and animal waste before setup.
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Do not install directly on concrete, asphalt, gravel, slopes, or uneven ground.
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Secure the inflatable using all supplied stakes, straps, or sandbags according to the instructions.
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Keep the blower running continuously while the inflatable is in use.
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Keep the blower, electrical connections, and cords dry and unobstructed.
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Do not move the inflatable after it has been installed.
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Contact Bounce with Phil if anything is unclear during setup.
Weather and Emergencies
Do not use the inflatable during rain, lightning, severe weather, or winds of 25 km/h or more.
If weather worsens, power is lost, the inflatable moves, becomes damaged, or begins to deflate:
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Stop use immediately.
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Help everyone exit safely.
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Turn off the blower once the inflatable is empty.
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Do not use it again until the problem has been resolved.
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Contact Bounce with Phil immediately if the unit is damaged or unsafe.